Effective Date: 12.06.2025
Last Updated: 12.06.2025
Version: 1.0
1. GENERAL INFORMATION
1.1. The website 11croco.com (“Casino”, “Website”, “Company”, “We”, “Us”, “Our”) is owned and operated by Metlait SRL, a company registered under the laws of Costa Rica. Registration number: 3-102-911867. Registered address: El Guayaval, Residencial La Campina Casa Numero Q -11, Cartago, El Guarco, Tejar, 30801 - Costa Rica. The Company operates under license no. 0000064 issued by the Tobique Gaming Commission.
1.2. By creating an account and using our Website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
1.3. If you do not agree to these Terms and Conditions, you must not use our services.
1.4. We may update these Terms and Conditions at our sole discretion. While we aim to notify users of major changes via email, we advise checking this page regularly.
1.5. The official language of the Website is English. In the case of discrepancies due to translation, the English version will prevail.
1.6. By accepting these Terms and Conditions, Players also agree to be bound by all policies, rules, and guidelines published on the Website, including but not limited to the Privacy Policy, Bonus Policy, and Responsible Gaming Policy.
2. ELIGIBILITY AND RESTRICTIONS
2.1. Access to the Casino is permitted only to individuals residing in jurisdictions where online gambling is legal. You are solely responsible for determining the legality of using our services in your region.
2.2. You must be at least 18 years old or the minimum legal age for gambling in your jurisdiction, whichever is higher.
2.3. We may request proof of age and reserve the right to suspend or terminate your account if age verification fails.
2.4. Restricted Countries: Users from the following countries or regions are prohibited from using the Casino for real-money play:
Malta, Belgium, Lithuania, Brazil, Bulgaria, Latvia, Japan, Guernsey (GG), Jersey (JE), Gibraltar (GI), British Indian Ocean Territory (IO), Afghanistan, Belarus, Central African Republic, China, Democratic Republic of the Congo, Georgia, Greece, Haiti, Iran, Iraq, Israel, Libya, Myanmar, Netherlands, North Korea, Poland, Russia, Romania, Somalia, South Sudan, Syria, United Kingdom, United States, Ukraine, Venezuela, Yemen, Cuba, Cyprus, Estonia, Bahrain, Iraq, Salvador
Players violating this policy are not entitled to refunds or withdrawals.
2.5. Players from Sweden are not eligible for any bonuses, promotions, VIP programs, or loyalty point exchanges.
2.6. The Casino reserves the right to refuse or reverse withdrawals and/or close accounts if these limitations are breached.
2.7. Age Verification for Bitcoin Players: Before playing with BTC, players must submit valid ID, such as a passport or driver’s license. Deposits and bets are blocked until verification is completed. Failure to comply may result in account closure.
3. GAME AVAILABILITY AND RESTRICTIONS
3.1. Some games may be unavailable in certain countries due to provider restrictions, which may change over time.
3.2. Use of VPNs to bypass geographic restrictions is strictly prohibited and may lead to confiscation of winnings.
3.3. NetEnt Games
Absolute Restrictions: NetEnt games are not permitted in Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, the United Kingdom, and the United States.
Blacklisted Territories: NetEnt games are not available in additional territories, including Australia, Hong Kong, Iran, Israel, the Philippines, and others as updated by the provider from time to time.
Branded Game Restrictions: Additional country restrictions may apply to specific titles, including Planet of the Apes, Vikings, Narcos, Street Fighter, Fashion TV, and Universal Monsters.
3.4. Other Providers
Play’n GO and Pragmatic Play games are not available in Sweden.
Amatic games are restricted in Australia, Austria, Estonia, Greece, and the United States.
4. PAYMENTS AND CURRENCIES
4.1. The Website allows playing in the following currencies: USDT, BCH, LTC, ETH, BTC, DOGE, XRP, ADA, BNB, TRX, EUR, AUD, CAD, and NZD.
4.2. Cryptocurrency transactions are based on real-time exchange rates at the moment of the transaction. The Website does not provide fiat-to-crypto or crypto-to-fiat exchange services.
5. TAXES AND FEES
5.1. You are solely responsible for reporting and paying any taxes due in your jurisdiction on your winnings or Casino-related activity.
6. GAME RULES
6.1. You acknowledge and confirm that you understand the rules of every game offered on the Website. It is your responsibility to familiarize yourself with each game’s mechanics, including payout percentages and odds, before placing any wagers.
7. DISCLAIMER OF LIABILITIES
7.1. You accept that gambling involves a risk of losing money. The Company shall not be liable for any financial losses or damages incurred through your use of the Website or participation in any games.
7.2. We take reasonable measures to safeguard your personal data and disclose it only to third parties directly involved in providing gambling services, such as game providers and payment processors. However, once data is shared, its further processing is governed by those third parties’ own privacy policies. We are not responsible for any misuse or further distribution of your data by such third parties.
7.3. The Company is not responsible for any losses, errors, or interruptions resulting from hardware or software failures on your end, poor Internet connectivity, or other technical issues beyond our control.
7.4. In the event that a wager is accepted or a payment is processed in error, whether due to technical malfunction, human error, or otherwise, we reserve the right to cancel all affected wagers and restore funds to their correct state, or to re-settle wagers under the terms that should have applied if the error had not occurred.
7.5. If we inadvertently credit your Player Account with a bonus or winnings to which you are not entitled, such amount, including any winnings derived therefrom, remains the Casino’s property and may be deducted from your balance. If you have already withdrawn those funds, the amount becomes a debt owed to the Casino.
7.6. Neither the Casino nor its directors, employees, partners, or service providers:
a) guarantee that the software or Website is fit for any particular purpose;
b) guarantee that the Website, its software, or any games will be error-free or uninterrupted;
c) shall be liable for any loss, cost, expense, or damage, whether direct, indirect, special, consequential, incidental, or otherwise, arising out of your use of the Website or your participation in any game.
7.7. You agree to indemnify and hold harmless the Casino, its directors, employees, partners, and service providers from and against any liabilities, losses, damages, expenses, claims, or costs, including reasonable legal fees, arising from or related to your use of the Website, your participation in any game, or any breach by you of these Terms and Conditions.
7.8. You acknowledge that the Casino retains sole and final authority to determine whether you have violated any rules, terms, or conditions, and to impose disciplinary action up to and including suspension or permanent ban without prior notice or explanation.
8. USE OF PLAYER ACCOUNT
8.1. Each individual may register and maintain only one personal Player Account. Accounts sharing the same residential address, household, IP address, or device may be considered duplicates. We reserve the right to close and forfeit all duplicate accounts, cancel any pending withdrawals, and confiscate any winnings. You must not share your account credentials or allow another person, including a minor, to access your account.
8.2. If we discover that you have operated a duplicate account, any returns, winnings, or bonuses accrued during the period in which multiple accounts were active may be forfeited. The Casino may also require you to return any funds already withdrawn from the duplicate account.
8.3. You agree to use your Player Account solely for personal entertainment. Any commercial use, including offering the account to others for profit or renting or selling account access, is strictly prohibited.
8.4. As part of our KYC process, we may request additional documentation or conduct a phone call to verify your identity. Withdrawal requests may remain pending until all required verification steps are completed. If we are unable to reach you by phone or email within two weeks of your withdrawal request, your account may be locked and your withdrawal canceled.
9. ANTI-FRAUD POLICY
9.1. The Casino enforces a strict anti-fraud policy. Suspected fraudulent activities include, but are not limited to:
a) collusion with other players to manipulate game outcomes;
b) use of automated bots, scripts, or unauthorized software to gain an unfair advantage;
c) chargebacks or disputes on legitimate deposits;
d) filing false claims against the Casino;
e) exploiting software bugs, glitches, or loopholes;
f) any other deceptive, dishonest, or unlawful practices.
If you are suspected of fraudulent behavior, we reserve the right, at our sole discretion, to:
a) terminate or suspend your Player Account;
b) void any associated winnings and confiscate your balance;
c) charge you an amount up to your available balance to cover damages or costs incurred by the Casino;
d) pursue civil or criminal action, including notifying regulatory or law enforcement authorities;
e) retain or freeze any funds pending investigation.
9.3. We may require live phone verification in addition to document checks. If we cannot verify your identity, or if we suspect fraud, especially where provided phone numbers are invalid or missing, we may close your account permanently and forfeit any winnings. Failure to pass verification within two weeks of our request may result in account termination and confiscation of funds.
9.4. The Casino will void any bonus, free spins, or winnings if we determine that you have abused a promotion. Promotion abuse includes, but is not limited to:
a) placing maximum allowable bets on high-variance games solely to inflate wagering requirements;
b) reducing stakes after a large win and switching to low-variance games to meet wagering terms;
c) depositing only to claim bonuses without making genuine real-money play;
d) maintaining a deposits-to-bonus ratio exceeding 50%;
e) delaying play until wagering requirements expire or manipulating game rounds, such as leaving high bets open and returning after requirements are met;
f) using multiple accounts, including shared IP or device, to claim duplicate offers or free spins;
g) exploiting any software bug or glitch to extract monetary value.
9.5. To confirm your identity, we may request the following documents:
government-issued photo ID, such as passport or driver’s license;
proof of address, such as utility bill or bank statement;
proof of payment method, such as payment card details or wallet screenshot.
9.6. If you discover a software bug, error, or any system incompleteness, you agree not to exploit it and must report it to us immediately by email. If you fail to notify us and benefit from the issue, you may be held liable for all related costs and losses incurred by the Casino.
9.7. Any deposit must be wagered at least three times before the deposited funds become eligible for withdrawal. If you make multiple deposits without gameplay, you must wager the combined total of all such deposits before initiating a withdrawal. The Casino reserves the right to charge a processing fee or refuse withdrawal where these requirements are not met.
9.8. The Casino is not a financial institution. Your Player Account does not accrue interest, and we do not provide currency conversion or exchange services.
10. DEPOSITING
10.1. 11croco.com supports a variety of deposit options, including Visa and MasterCard, as well as alternative methods such as e-wallets, bank transfers, and cryptocurrency payments. All Paysafe transactions are processed by Tronabriz Limited.
10.2. To learn which payment methods are available or most convenient in your jurisdiction, please contact our Support Team at [email protected].
10.3. You must deposit funds only from a payment account registered in your own name. Depositing from a third party’s account is strictly prohibited. If our security checks reveal a third-party deposit, we may confiscate any winnings generated from that deposit, return the original deposit to its rightful owner where possible, and decline liability for any resulting losses.
10.4. The minimum deposit amount is €20 or the equivalent in one of the supported currencies.
10.5. The maximum deposit amount depends on the payment method selected and will be displayed at the time of the transaction.
10.6. Due to the decentralized nature of cryptocurrency transactions, the Casino may not always be able to impose maximum deposit limits on crypto payments.
10.7. All deposits must be successfully processed and confirmed by the relevant payment institution before funds appear in your Player Account.
10.8. If a deposit is denied, rejected, or charged back for any reason, including insufficient funds or transaction limits, any winnings derived from that deposit may be voided immediately. The Casino is not liable for losses caused by unsupported or declined deposit attempts.
11. WITHDRAWAL POLICY
11.1. The minimum withdrawal amount is €20 or an equivalent in the following supported currencies: USDT, BCH, LTC, ETH, BTC, DOGE, XRP, ADA, BNB, TRX, EUR, AUD, CAD, and NZD. The maximum withdrawal amount depends on the payment method used. If the requested amount exceeds the limit of a particular payment system, the amount may be paid in installments.
11.2. The Casino reserves the right to request verification documents before processing any withdrawal, including but not limited to proof of identity, proof of address, and proof of payment method, in accordance with standard KYC procedures, even if similar documentation has been provided previously. If false or incomplete personal data or documents are provided, the withdrawal may be refused and the Player Account terminated. The Casino may also report such cases to relevant regulatory authorities.
11.3. The Website supports withdrawals via Original Credit Transfer (OCT) for Visa and via Payment Transfer for Mastercard. The respective card must be a personal, non-corporate card and must be issued in a supported country.
11.4. Even where a country is supported, the Casino cannot guarantee successful credit card withdrawal processing in all cases, since issuing banks may block or reject such transactions at their own discretion.
11.5. The internal operating currency of the Website is Euro. Therefore, if you transact in another currency, the amount deducted from or credited to your payment method may differ slightly due to exchange rates applied by your bank and/or the payment processing system.
11.6. Bank transfer withdrawals are generally processed within three banking days. Please note that USD bank transfer payouts are not supported.
11.7. Withdrawals via bank transfer may in exceptional cases be subject to additional charges by intermediary banks. These charges are outside the Casino’s control and are typically limited to the equivalent of €16.
11.8. The maximum withdrawal amount processed to a player is €1,500 per day, €7,500 per week, and €15,000 per month, or the equivalent in a supported currency, unless otherwise specified in the Terms and Conditions of a specific promotion. Exceptions may be made to players with a higher VIP level at the Casino’s sole discretion.
11.9. If you win more than €15,000, the Casino reserves the right to divide the payout into monthly installments of no more than €15,000 until the full amount has been paid out.
11.10. All progressive jackpot wins will be paid in full.
11.11. Winnings from no-deposit bonuses are capped at €50 or the equivalent in one of the supported currencies at the time of the withdrawal request.
11.12. The Casino is not a financial institution. Your account will not bear interest, and no conversion or exchange services will be offered at any time.
11.13. In order to verify the Player’s account, the Casino may require documents, including government-issued ID, bank statement, proof of payment, and proof of address. If the documentation provided is not sufficient for verification purposes, the Casino reserves the right to request additional documentation or suspend the account until verification is completed.
11.14. Withdrawal requests are usually processed within two banking days from the time the request is made or from the successful completion of the previous withdrawal, subject to payment method, account verification status, and public holidays.
12. DORMANT ACCOUNTS
12.1. An Account is deemed inactive if there has been no login or gameplay for 12 consecutive months. Once your Account becomes inactive, we reserve the right to charge a monthly dormancy fee of €20 or the equivalent in a supported currency, deducted from your remaining balance. If your balance is less than €20 or equivalent, the entire remaining balance may be deducted.
12.2. The dormancy fee will begin to be deducted at the start of the month following the date on which your Account was classified as inactive, and at the start of each subsequent month until the balance reaches zero or the Account is reactivated.
13. EXPIRY PERIOD
Any claim or cause of action arising from these Terms and Conditions or from any service provided by the Casino must be filed within one year from the date on which the claim or cause of action arose. Claims filed after this period are deemed waived and permanently barred.
14. REFUND POLICY
14.1. Requests for refund of a legitimate transaction must be submitted within 24 hours of the transaction. If you allege that someone else accessed your Account, you have 30 calendar days from the date you first became aware of the unauthorized access to notify us.
14.2. If you funded your Account using a credit card, we reserve the right to process your withdrawal request, up to the total net amount deposited, as a refund back to that same credit card. Any excess beyond the deposited amount may be paid via an alternative method.
14.3. Before calculating the refundable amount, all bonuses and winnings will be deducted from your balance. These deductions will occur before any refund is issued.
14.4. If any credit card deposits or withdrawals are deemed high-risk for security or legal reasons by our payment processors or by the Casino, we may refund all associated transactions back to the originating credit card and report the matter to relevant authorities and parties.
14.5. You are responsible for all fees incurred during the refund process.
14.6. Contact our support team at [email protected] to inquire about the possibility of a refund. We may request a valid photo ID, a screenshot or photo of your payment method, proof of address, and any additional documents necessary to complete verification. Refunds and withdrawals may remain on hold until your Account is fully verified.
15. COMPLAINTS
15.1. Your complaints are initially handled by our Support Team. If they cannot resolve your issue immediately, it will be escalated within the Casino’s organizational structure. We will keep you reasonably informed of the status of your complaint.
15.2. We only accept complaints initiated by the Account Holder. You may not assign, transfer, or delegate your right to file a complaint to any third party. Complaints submitted by anyone other than the original Account Holder may be dismissed.
15.3. In any dispute regarding game results, the Casino’s server logs and records are final and binding. If there is a discrepancy between what appears on your screen and our server, the server record will prevail.
15.4. We will contact you regarding your complaint using the contact details provided in your Account.
15.5. If you are dissatisfied with the outcome of our internal complaints procedure, you may escalate the matter to an independent ADR body. We cooperate with EGIS (https://egis.io/), which operates under the regulations of the Tobique Gaming Commission. To submit a dispute to EGIS, email{" "} [email protected].
16. NON-TRANSFERABILITY
You may not assign, pledge, or transfer any rights or claims arising from these Terms and Conditions or from your participation in games without the express written consent of the Casino. This prohibition includes any attempted transfer, encumbrance, pledge, or gifting of Player Accounts, balances, deposits, winnings, wagering rights, game outcomes, or any related rights. Any such attempt is void.
17. ARBITRATION
All disputes between you and the Casino, whether arising under these Terms and Conditions, additional agreements, or any related activity, shall be resolved exclusively by arbitration in Costa Rica. By agreeing to these Terms and Conditions, you waive any right to bring a lawsuit in any court outside this arbitration process.
18. KYC AND ACCOUNT VERIFICATION
18.1. By registering and using the Website, you authorize the Casino to conduct identity and contact information checks at our discretion, or as required by regulatory authorities, in order to verify your eligibility and compliance.
18.2. Only Account Holders, being natural persons, may play for real money. To register, you must provide:
your date of birth and valid identification proving you are at least 18 years old, or older if required by law;
copy of a government-issued photo ID, such as passport, driver’s license, or national ID;
proof of current address, such as utility bill or bank statement;
your full legal name;
your complete residential address;
a valid email address.
We may request additional information or documentation, including proof of payment method, to verify your identity. Your Account may remain suspended until all requested information has been received and verified.
18.3. If we determine that you were underage while using our gambling services, or that you provided false, inaccurate, or misleading information during registration, we may immediately close your Account, void all transactions and bets placed during the relevant period, confiscate any winnings, refund genuine deposits in accordance with our policies, require reimbursement of any withdrawn funds, and take any additional action we deem necessary.
18.4. If you fail to provide the requested documentation, or if the documentation is invalid, such as expired ID or mismatched personal details, we may suspend or close your Account, and any funds remaining in your balance may be forfeited.