Last updated: 21.03.2025
At 11 Croco ("11Croco", "Casino", "we", "us", "our"), we value and respect your privacy. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you use our website and services available through www.11croco.com. We comply with the applicable privacy and data protection laws and take reasonable steps to ensure that your information is handled properly and securely.
If you have any questions regarding this Privacy Policy or the processing of your personal information, you may contact us at [email protected].
1. Definitions
Personal Information: Information relating to an identifiable, living individual, including but not limited to names, addresses, ID numbers, account details, payment information, and gaming activity.
Processing: Any operation or set of operations concerning personal data, such as collection, recording, storage, use, alteration, disclosure, transfer, restriction, or deletion.
Data Subject: The individual whose personal information is being processed.
2. Types of Personal Information We Collect
We may collect various types of personal information, including:
- Registration Details: Name, ID/passport number, email address, physical address, date of birth, and contact information.
- Account and Financial Data: Bank account details, payment card information, wallet details, withdrawal and deposit history, winnings, and transaction details.
- Gaming Information: Data related to your gameplay, wagers, bets, wins/losses, bonuses used, and game preferences.
- Location Data: IP address, geolocation information, browser type, device information, operating system, and log data to ensure compliance with regulatory requirements and internal security controls.
- Verification Information: Documentation required for age and identity verification, including ID copies, proof of address, source of funds, or other compliance-related documents.
- Communication Data: Information you provide when communicating with us through customer support, email, live chat, or other contact channels.
- Technical and Usage Data: Website activity, session data, cookies, preferences, and analytics information collected when you use our website or services.
3. How We Collect Personal Information
Personal information is collected:
- Directly when you register for an account, use our services, participate in games, submit verification documents, or interact with us.
- Automatically when you visit our website, use our platform, or access our services from your device.
- From third parties such as payment providers, identity verification providers, fraud prevention agencies, analytics providers, affiliates, and regulatory or governmental bodies where permitted or required by law.
4. Purpose of Processing Personal Information
We process your personal information for the following purposes:
- Account Management: To create and manage your account, verify your identity, and ensure you meet legal gambling age requirements.
- Payment Processing: To process deposits, withdrawals, refunds, chargeback reviews, and payouts in a secure manner.
- Gameplay and Service Delivery: To enable you to participate in games, use promotions, track wagers, monitor gaming activity, and receive customer support.
- Regulatory Compliance: To comply with legal obligations, including anti-money laundering (AML), know your customer (KYC), fraud prevention, safer gambling, and reporting to competent authorities.
- Marketing: To send promotions, bonuses, newsletters, and other marketing communications, where permitted by law or based on your consent.
- Fraud Prevention and Security: To detect, prevent, investigate, and respond to fraud, bonus abuse, account misuse, technical abuse, suspicious transactions, or other illegal or harmful activities.
- Platform Improvement: To improve our website, products, games, services, security systems, and user experience through analytics, diagnostics, and feedback.
5. Legal Grounds for Processing
We rely on the following legal bases to process your personal information:
- Contractual Necessity: To provide our services under the Terms and Conditions you accepted upon registration and use of the platform.
- Legal Obligation: To comply with applicable gambling, AML, KYC, tax, financial crime prevention, and consumer protection laws.
- Legitimate Interest: To protect the integrity of our platform, ensure platform security, prevent fraud and abuse, manage operational risks, and improve our services.
- Consent: For direct marketing, optional cookies, and other processing activities requiring your explicit consent under applicable law.
6. Sharing Your Personal Information
We may share your personal information with:
- Affiliates and Service Providers: For payment processing, customer support, technical infrastructure, analytics, fraud prevention, identity verification, document verification, hosting, and game provision.
- Government and Regulatory Authorities: To meet legal, regulatory, licensing, AML, and compliance obligations.
- Anti-Fraud, Risk, and Verification Providers: To conduct identity checks, prevent fraud, assess transactional risks, verify your financial information, and protect our services.
- Marketing and Communication Providers: Where lawful, to distribute marketing communications and manage customer engagement tools.
- Corporate Transaction Parties: In connection with mergers, acquisitions, financing, restructuring, asset sales, or transfer of business operations, provided adequate confidentiality and data protection safeguards are applied.
- International Transfers: Where personal information is transferred internationally, we will take reasonable steps to ensure such transfers are subject to appropriate safeguards and handled in accordance with applicable law.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes set out in this Privacy Policy, to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements.
In particular, certain records such as account information, identity verification records, and financial transaction history may be retained for a minimum period required under applicable gambling, AML, tax, and compliance laws, which may be at least 5 (five) years or longer where required.
Once your personal information is no longer required, we will securely delete, anonymize, or otherwise render it inaccessible in accordance with applicable legal requirements.
8. Your Rights as a Data Subject
You may have the following rights regarding your personal information, subject to applicable law:
- Right to Be Informed: You have the right to know what personal information we collect and how we use it.
- Right of Access: You may request access to the personal information we hold about you.
- Right to Rectification: You may request that inaccurate or incomplete personal information be corrected or updated.
- Right to Object: You may object to certain types of processing, especially processing for direct marketing purposes.
- Right to Erasure: In certain circumstances, you may request deletion of your personal information, subject to legal and regulatory retention requirements.
- Right to Restrict Processing: You may request restriction of processing in certain circumstances.
- Right to Data Portability: Where applicable, you may request a copy of your personal information in a structured, commonly used, and machine-readable format.
- Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time without affecting prior lawful processing.
To exercise your rights, please contact us at [email protected].
9. Data Security
We implement appropriate technical and organizational security measures to safeguard your personal information. These measures may include encryption of sensitive data, access controls, internal authorization procedures, firewalls, monitoring tools, and periodic security reviews.
However, no online platform or electronic transmission method can guarantee absolute security. You are also responsible for keeping your login credentials, password, and account access details secure and confidential.
In the event of a personal data breach, we will take such action as may be required under applicable law, including notifying affected users and competent authorities where legally required.
10. Use of Cookies and Similar Technologies
We use cookies and similar technologies to operate our website, remember your preferences, improve performance, analyze traffic, support security functions, and where permitted, deliver personalized content and marketing.
Some cookies are strictly necessary for the website to function properly, while others are optional and may require your consent. You can manage your cookie preferences through your browser settings and, where available, through our cookie management tools.
11. Minors
Our services are strictly intended only for individuals aged 18 and above, or those who have reached the legal minimum gambling age in their jurisdiction, whichever is higher.
We do not knowingly collect personal information from minors. If we become aware that personal information relating to a minor has been collected, we will take reasonable steps to delete such information as soon as possible, subject to legal obligations.
Parents or legal guardians who believe that a minor has provided personal information to us may contact us at [email protected].
12. Changes to this Privacy Policy
We reserve the right to amend, update, or modify this Privacy Policy at any time to reflect changes in legal requirements, regulatory expectations, operational practices, technologies, or our services.
Any material updates will be published on our website, and where appropriate, we may provide additional notice. Your continued use of our services after the updated Privacy Policy becomes effective will constitute your acknowledgment of the updated version.