Metlait SRL
Responsible Gambling Policy
Version Control
V 1.02 - 05.06.2026
This Responsible Gambling Policy applies to the services provided by 11 Croco, available at www.11croco.com. For any questions or requests related to responsible gambling, you may contact us at [email protected].
Article 1: Introduction
1.1 Purpose
The Responsible Gaming Policy serves as a framework to ensure that gambling activities are conducted in a manner that prioritizes the well-being of all stakeholders involved.
Gambling at an online casino is mostly intended for entertainment purposes. It should not be viewed as a source of income or as a way to recover from debts. Players are encouraged to keep track of the time and money they spend at an online casino on a daily basis.
The policy is designed to create an environment where players are informed about the potential risks of gambling and are provided with the necessary tools and support to make informed decisions regarding their gambling behavior.
The policy is designed to reduce the risk of problem gambling, prevent underage gambling, and offer support and assistance to those who may need it.
1.2 Commitment to Responsible Gaming
We are fully committed to ensuring that gambling remains a safe and enjoyable form of entertainment for all players. We understand the potential risks involved and the importance of fostering an environment where players can enjoy their gaming experience responsibly and without harm.
1.3 Assistance for Problem Gaming
If a player thinks that they are starting to spend more money than they can afford, or if gaming starts interfering with their normal daily routines, we strongly advise them to consider several measures that can help, such as setting Personal Limits on their gaming activities, opting for Self-Exclusion, and seeking help and support from trusted independent bodies.
Article 2: Limits
2.1 Limits Description
To assist players in gambling responsibly, we offer the Personal Limits feature. Customers can set limits on the amount they deposit, lose, wager, spend in one game, or on their account activity on the whole.
Limits can be amended at any time. A decrease in the limit will take effect immediately, however an increase may only occur after email confirmation and only after the previous limit of the same type expires, in order to avoid rash decisions. If a player requires further information or assistance regarding Personal Limits functionality, they can contact our support team in live chat or via email.
Deposit Limit. A player can set a limit on deposits for a day, a week, or a month. Please note that due to the decentralized and technical nature of cryptocurrencies, deposit limits cannot always be applied to cryptocurrency transactions. If a player wishes to enforce deposit restrictions, they should use alternative available payment methods and responsible gambling tools.
Loss Limit. A player can set a limit on losses in the casino for a day, a week, or a month. Please note the loss is based on the initial deposit and not winnings attributed to the deposited amount.
Wager Limit. A player can set a limit on the wagered amount for a day, a week, or a month.
Cooling-Off Limit. A player can set a Cooling-Off Period for a definite period of time: 1 week, 1 month, 3 months, or 6 months. While the limit is active, the player cannot make fiat currency deposits to the Casino and will be excluded from all promotional offers. The player may still withdraw the remaining funds during this period.
Please note that, due to the technical nature of cryptocurrency transactions, some cryptocurrency deposits may still be successfully processed while the Cooling-Off Limit is active. The Cooling-Off Period is applied to the account immediately. Upon its expiry, the account will automatically be re-activated.
Self-Exclusion Limit. A player can set a Self-Exclusion Limit for a definite period of time: 6 months, 9 months, 1 year, or indefinitely. Upon activation, the Player Account will immediately be disabled and the player will be excluded from all promotional offers for the selected period. The player will not be able to make fiat currency deposits while the limit is active.
However, remaining balances, including any successfully processed cryptocurrency transactions that may occur due to the technical nature of cryptocurrency payments, may still be withdrawn manually upon request via our customer support channels. The funds remaining on the balance will be paid according to the casino limits. Please note that active self-exclusion does not exempt the player from the verification procedure if it is required by the Casino to process funds.
Session Limit. A player can also set a Session Limit to restrict the amount of time spent gambling. This limit takes effect instantly, and if the player reaches the set time, they will be automatically logged out of their account. The session limit can be set anywhere from 6 minutes to 1,000,000 minutes.
2.2 Self-Exclusion by request
Players can also contact the support team via email [email protected] to inform them of their decision to stop gambling on the website www.11croco.com, whether for a definite or indefinite period of time. The support team will take the necessary steps to block the player's access to their account and ensure that no promotional materials are sent to them during this period.
If a player is self-excluded from the casino, they will be unable to log into their account. However, once self-excluded, the player can reach out to the support team via email to initiate a withdrawal of their remaining balance.
The support team will respond within a reasonable timeframe, providing information on how to proceed with the withdrawal and assisting the player through the process. It is important to note that active self-exclusion does not exempt a player from the verification procedure, should it be required by the casino to process the funds. Any remaining funds will be paid out according to the casino's withdrawal limits.
Article 3: External Help
Players seeking consultation or support can contact any of the following organizations:
Gamblers Anonymous
GamCare
Gambling Therapy
Article 4: Protection of Minors
The Casino only accepts players who are at least 18 years old and uses all available methods to prevent minors from registering and playing on the Website. The Casino reserves the right to request proof of identity, and if a player has not reached the legal age to play, access to the Website will be immediately denied.
However, recognizing the wide availability and nature of the Internet, the Casino understands that minors may still find ways to register and play at an online casino. Therefore, the Casino strongly encourages parents to take an active role in protecting their children from gaining free access to gaming websites. There is specialized software available to assist in this effort. For more information, parents are encouraged to visit the following websites: